Privacy Policy
Last updated May 01, 2026
This Privacy Policy describes how Mantel Moments, Inc. ("we," "us," or "our") handles your personal information when you use our services, including our mobile application and any related marketing or events.
Questions? Contact us at hello@mantelmoments.com.
What this policy covers
- What personal information we collect and why
- How we use and share it
- How long we keep it and how we protect it
- Your rights and how to exercise them
We are responsible for decisions about how your personal information is processed. If you don't agree with our practices, please don't use our services.
1. What information do we collect?
Information you give us
When you register or use Mantel, we may collect: names, phone numbers, email addresses (collected via our waitlist form), usernames, passwords, and contact preferences or authentication data.
Sensitive information
With your consent, we may process health data (collected via Apple Health if you choose to connect it).
Information from your device
If you grant us access, we may collect:
- Geolocation. We may request access to your device's location — both precise and approximate — to provide location-based features like Place moments. You can change this in your device settings at any time.
- Device permissions. We may request access to your calendar, camera, contacts, microphone, music library, camera roll, and other features. You can change these in your device settings at any time.
Information from third parties
We receive your phone number via Twilio to facilitate OTP authentication when you sign up or log in.
2. How do we use your information?
We use your information to:
- Create and manage your account. So you can sign in and keep your account working.
- Deliver the service. To provide the features you use.
- Enable connections between users. To facilitate the mutual relationship and feed features.
- Personalize your experience. We use the personal data you connect to Mantel to organize your memories and generate content based on your life.
- Respond to your requests. To answer questions and resolve issues.
- Send administrative messages. To communicate changes to our terms, policies, and service.
- Request feedback. To improve the product based on your input.
- Send marketing communications. If you've opted in. You can opt out at any time.
- Protect our services. For fraud prevention and security.
- Improve our services. To understand usage trends and improve the product experience.
- Comply with legal obligations. To respond to legal requests and meet our legal requirements.
3. When and with whom do we share your information?
We do not sell your personal information. We may share it only in the following situation:
- With people you connect with. When you form a mutual relationship with another user, that person can see the content you choose to share to the feed, your display name, handle, and birthday. Content shared to the feed is only visible to mutually accepted relationships — it is never public or visible to anyone outside that relationship.
4. How long do we keep your information?
We keep your personal information for as long as you have an account with us. When you delete your account, we delete your personal information from our active systems. We may retain limited information where required by law or for legitimate purposes such as fraud prevention.
5. How do we keep your information safe?
We use appropriate technical and organizational measures to protect your personal information. That said, no system is completely secure. Transmission of personal information to and from our services is at your own risk, and you should only access Mantel in a secure environment.
6. Do we collect information from minors?
Mantel is not intended for anyone under 13 years of age. If you believe we have collected personal information from a child, please contact us at hello@mantelmoments.com and we will delete it promptly.
7. What are your privacy rights?
You can review, update, or delete your account information at any time through your account settings or by contacting us.
- Withdrawing consent. If we rely on your consent to process your information, you can withdraw it at any time by contacting us. This does not affect the lawfulness of processing before withdrawal.
- Opting out of marketing. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email. We may still send transactional messages related to your account.
- SMS messages. We do not share your mobile information with third parties for marketing purposes. Transactional SMS messages (such as OTP codes and waitlist notifications) are necessary to access the service and cannot be opted out of while using it.
- Deleting your account. You can request account deletion by contacting us at hello@mantelmoments.com.
Questions about your privacy rights? Email us at hello@mantelmoments.com.
8. Controls for Do-Not-Track features
Most browsers include a Do-Not-Track setting. There is currently no uniform standard for recognizing DNT signals, and we do not respond to them at this time. If a standard is adopted in the future, we will update this policy.
9. Do United States residents have specific privacy rights?
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have additional rights under applicable state privacy laws.
Categories of personal information we collect
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, phone number, email, username | YES |
| B. California Customer Records | Name, contact info, financial info | NO |
| C. Protected classifications | Gender, age, race, ethnicity | NO |
| D. Commercial information | Purchase history, financial details | NO |
| E. Biometric information | Fingerprints, voiceprints | NO |
| F. Internet or network activity | Browsing history, online behavior | NO |
| G. Geolocation data | Device location | YES |
| H. Audio, electronic, sensory information | Images, audio, video recordings | YES |
| I. Professional or employment information | Job title, work history | NO |
| J. Education information | Student records | NO |
| K. Inferences | Profiles drawn from personal data | NO |
| L. Sensitive personal information | Account login, precise geolocation, health data | YES |
We only collect sensitive personal information as defined by applicable law or with your consent. We do not use sensitive personal information to infer characteristics about you.
We retain Categories A, G, H, and L data for as long as you have an account with us.
Your rights
Depending on your state, you may have the right to:
- Know whether we are processing your personal data
- Access your personal data
- Correct inaccuracies in your personal data
- Request deletion of your personal data
- Obtain a copy of personal data you previously shared with us
- Opt out of targeted advertising, sale of personal data, or profiling
- Non-discrimination for exercising your rights
- Limit use and disclosure of sensitive personal data (California)
How to exercise your rights
Contact us at hello@mantelmoments.com or visit mantelmoments.com/contact.
You may designate an authorized agent to make a request on your behalf. We may require proof of authorization before processing the request.
Appeals
If we decline your request, you may appeal by emailing hello@mantelmoments.com. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine the Light"
California residents may request information about personal data we've shared with third parties for direct marketing purposes. We have not shared any personal data for this purpose. To make a request, contact us using the details at the bottom of this policy.
10. Do we make updates to this policy?
Yes. We may update this policy as our product and legal obligations evolve. The "last updated" date at the top will reflect any changes. If we make material changes, we will notify you directly or by posting a prominent notice.
11. How can you contact us?
Email: hello@mantelmoments.com
Mailing address:
Mantel Moments, Inc.
501 3rd Ave, Apartment 2
Brooklyn, NY 11215
United States
12. How can you review, update, or delete your data?
You have the right to request access to, correction of, or deletion of your personal information. To make a request, email hello@mantelmoments.com.